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Terms & Conditions

This page contains the terms and conditions for use of our website and services. Using this website indicates that you accept these terms and conditions which are legally bound. These terms must be agreed to each time an order is placed. Please read this document very carefully before using our website. Ideal Furniture Ltd has the right to make any amendments to these terms and conditions at any time without prior notice. All changes made to this document are effective from the date noted at the top of this document, and it is your responsibility to check these terms and conditions regularly in case of any changes made by us.


Website terms of use

You may access most areas of this website without registering your details. Ideal Furniture Ltd is a wholesalers and manufacturers; our service is exclusive to trade customers only. Only retailers, landlords and internet sellers such as sole traders with their own retail site or eBay sellers account can place orders from our website. These clients must have login details to view prices and to place an order online.

Any buyers that do not wish to use this website to place orders or would prefer not to open an account for any reason are still able to place orders by telephone, fax, and e-mail or by visiting our factory.

New customers may request an account with us; we will then provide login details to allow you to access our prices and make purchases via our online store. You may be asked to provide proof of your status/company before we accept your client account request.

All new account requests should be sent to alfie@idealfurn.com

Note that your account with us may be suspended or cancelled immediately at our discretion if you were to breach any of our obligations found within these terms & conditions. We may not provide any notification.

While we strive to ensure our customers have access to our website 24 hours a day, at any point the website maybe temporarily suspended without notice, in case of system crashes, maintenance or for reasons out of our control, we will not be held liable. If any problems do arise we ask our customers to contact us or place orders by other means of communication, listed with this document.


Orders

Orders are accepted by telephone, fax, E-mail, online and in person.

Orders placed are not legal binding contracts until the order has been accepted and approved by Ideal Furniture Ltd. Once an order is accepted by us we will notify you and arrange delivery or collection.

Ideal Furniture Ltd reserve the right to decline any part, if not all of any order received for any reason, should this be the case you will be contacted via email or telephone.

We advise our customers to keep a copy of all e-mails which relate to your orders for your own reference. Ideal Furniture Ltd also keep a record of all orders taken by us, if you require any information please feel free to contact us.


Payment

Payments for all online orders must be processed on the date of placing the order unless payment is to be arranged for collection or delivery.

On checkout you shall be redirected to the PayPal website, we use this payment gateway to accept card payments from our customers this method is very secure, one of the most secure payment gateways on the Internet. However we cannot be held liable for any fault in PayPal’s systems as this is a third party organisation. Please check PayPal’s full terms and conditions HERE. Please note no goods will be dispatched until payment has been received in full and cleared into our Paypal account.

We accept Cash on collection and on delivery, Debit/Credit card & PayPal (only online). We also accept cheques from customers that have an account with us and have been dealing with us for over 12 months. This is subject to our discretion.


Price

All prices seen on this website exclude VAT as only trade customers should have access to the price.

Prices may change from time to time due to an increase in the cost to Ideal Furniture Ltd; reasons may include an increase in the costs of raw materials, labour, overheads, taxes and duties or any change to exchange rates. If any changes in price apply to a product sold to a customer and has not yet been updated online, Ideal Furniture will notify the buyer of this change, the buyer shall then have the right to cancel the order and be refunded for the full amount paid. Notice for cancellation must be received from the Buyer within 48 hours of receiving the notice of the price increase from Ideal Furniture.


Stock

Ideal Furniture stocks all products shown on this website although from time to time some products may be out of stock, due to high demand. If this is the case an Ideal Furniture representative will be in contact with the Buyer within 24 hours.

We aim to provide the most accurate pictures on our website and within our brochures for each of our products. However, we cannot be held liable for colour discrepancies between our pictures and the actual product, this is due to printing, different Internet browsers, monitor colour contrasts .etc.

Clearance and old stock may sometimes be sold via our eBay account ‘idealfurniture1957’.


Collection & Delivery

All deliveries are outsourced to external parties, Ideal Furniture offers the opportunity to all our customers to arrange their own collection or delivery but we can also arrange delivery for all our customers within the UK.

All products are scheduled to be shipped out to 2-3 working days after purchase confirmation is received although if for any reason delivery could take up to 10 working days. Special & customized orders could take much longer from 4-8 weeks. We inform all customers when they can expect to receive their purchased items if it will be later than 3 working days. Some of our Recommended Couriers offer a tracking system to help our customers keep track of their delivery.


Cancellation & Returns

No claim for shortage or damage can be allowed unless carriers are advised in writing within 7 days of delivery and no claim for non-delivery can be recognised unless your advice us 10 days of invoice date.

In the event of any claim on the items purchased in this invoice; seller’s liability in no circumstances exceed the invoice proceed of the defective goods in question

We undertake to replace any goods defective in workmanship or materials if returned within 14 day, but we cannot accept any other responsibility.

All products must be returned in the same condition they were received, including its original packaging. Returns may not be accepted if original packaging has already been removed.


Visitors Conduct

Whether a guest on our website or a customer of our business using our website; our content should be respected at all times. Misconduct and misuse of content on this website will result in legal action. This includes breech of copyright laws, technically harmful sources, including but not limited to, computer viruses, worms, malware, spyware and harmful data. If such an event arises we will fully co-operate with the local Law authorities. Suspected criminals information will be passed onto the Police and maybe taken to court for prosecution.

When visiting our warehouses, your safety is important to us but we cannot be held liable for any injuries in or outside the work place. Children are allowed onsite but must be accompanied by an adult at all times.


Liability

We do not except liability for any errors and reserve the right to change any information, prices, specifications, descriptions, products or services.

Ideal Furniture Ltd will not be held liable for delay in delivery for any of the following reasons, floods, strikes, fire, lock-outs, riots, governmental actions, explosion, bad weather or any other similar events.

For any complaints and remarks please use our ‘Contact us’ page to bring any issues to our attention.


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